Terms of Service
Scope of Services
Pet Travel is an independent consulting and concierge business that provides guidance, coordination, research, and documentation support related to international and interstate pet travel. We assist pet owners and veterinary clinics with understanding travel requirements, timelines, and paperwork workflows.
Pet Travel is not a veterinary practice, does not provide medical advice, does not perform examinations, does not administer vaccines or treatments, and does not make medical determinations. All medical services, examinations, and certifications must be performed by a licensed veterinarian, including a USDA-accredited veterinarian when required.
Regulatory Compliance
Our services are performed in accordance with applicable state regulations, destination-country import requirements, and United States Department of Agriculture (USDA) Animal and Plant Health Inspection Service (APHIS) export guidelines as they exist at the time services are provided.
Pet travel requirements are determined by third parties, including but not limited to destination countries, transit countries, airlines, and government authorities. These requirements may change at any time without notice. Pet Travel is not responsible or liable for changes in regulations, interpretation of rules by authorities, or new requirements imposed after work has begun or documents have been prepared.
No Affiliation
Pet Travel is not affiliated with and does not represent any veterinary clinic, veterinarian, airline, government agency, embassy, or regulatory authority, including the USDA or APHIS.
Veterinary Clinics and Support Staff
When working alongside veterinary clinics, our role is limited to the scope of services specifically requested. Pet Travel is not responsible or liable for actions, omissions, delays, errors, or misunderstandings by veterinary clinics, veterinarians, or veterinary support staff, including administrative or technical staff, unless we are explicitly engaged in writing to assist with a specific task.
Travel, Airlines, and Third-Party Services
Pet Travel does not book flights, guarantee airline acceptance, control cargo handling, or manage accommodations, hotels, ground transportation, or travel itineraries. We are not liable for:
- Missed, delayed, or canceled flights
- Airline denials or changes in airline pet policies
- Quarantine decisions, customs actions, or border delays
- Missed connections, lodging issues, or vacation disruptions
- Losses, costs, or damages related to travel, relocation, or itinerary changes
All travel arrangements and decisions remain the responsibility of the client.
Limitation of Liability
To the fullest extent permitted by law, Pet Travel shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to pet travel, documentation outcomes, regulatory decisions, airline actions, veterinary services, or third-party involvement.
By engaging Pet Travel, clients acknowledge and accept that pet travel involves inherent risks and variable regulatory environments beyond our control.
Refund Policy
Fees charged by Pet Travel are for consulting, coordination, research, and documentation support time only. Our fees:
- Do not include veterinary examinations, medical services, vaccinations, testing, permits, government endorsement fees, shipping, courier services, airline fees, or any third-party costs.
- Are earned upon initiation of services and are non-refundable, including but not limited to situations involving travel delays, cancellations, regulatory changes, airline decisions, or third-party actions.
Because our services involve time-based professional work and research that begins immediately upon engagement, no refunds are provided once work has commenced, regardless of travel outcome.
Privacy Policy
1. Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to: name, email address, phone number, mailing address (if provided), pet-related information (species, travel details, veterinary clinic information), travel details (destination, dates, airline information), and any other information you submit through inquiry forms, emails, or text messages. We do not intentionally collect sensitive personal data beyond what is necessary to provide our consulting and concierge services.
2. How We Use Information
Information collected is used solely for legitimate business purposes, including responding to inquiries, providing consulting and documentation support, communicating timelines and next steps, coordinating with veterinary clinics at the client's request, improving website functionality, and complying with legal obligations. We do not sell, rent, or trade personal information.
3. Veterinary and Medical Information
Pet Travel is not a veterinary practice and does not provide medical advice. Any veterinary or medical records shared with us are used strictly for administrative coordination and documentation support purposes at the client's direction. All medical decisions, examinations, diagnoses, and treatments are performed exclusively by licensed veterinarians.
4. Sharing of Information
We may share information only when necessary and appropriate: with veterinary clinics or veterinarians designated by the client; with government agencies or regulatory bodies only when required and authorized by the client; and with service providers who assist in operating our website or communications (e.g., hosting, email platforms), under confidentiality obligations. We do not share personal information with third parties for marketing purposes.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of data transmission or storage can be guaranteed to be 100% secure. By using our services, you acknowledge and accept this inherent risk.
6. Communications
By submitting your contact information, you consent to receive communications from us via email, phone call, or text message regarding your inquiry or services. You may opt out of non-essential communications at any time by notifying us.
7. Cookies and Website Analytics
Our website may use standard cookies or analytics tools to improve user experience and track general website usage. These tools do not collect personally identifiable information unless you voluntarily provide it. You may disable cookies through your browser settings if you prefer.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. Accessing third-party websites is done at your own risk.
10. Children's Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updates will be posted on this page with the effective date revised accordingly. Continued use of the website or services constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact:
Pet Travel
Email: hello@pettravel.online
Phone: (954) 882-4302
Accessibility Statement
Pet Travel is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to make our website accessible, usable, and inclusive, and we are continually working to improve the user experience for everyone.
Our Commitment
We aim to comply with applicable accessibility standards and best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent reasonably practicable. Accessibility is an ongoing effort, and we recognize that some content or features may not yet be fully optimized.
Accessibility Features
- Clear and consistent navigation
- Readable fonts and sufficient color contrast
- Descriptive headings and page structure
- Keyboard-accessible navigation where supported
- Text alternatives for meaningful images when applicable
Need Assistance or Have Feedback?
If you experience difficulty accessing any part of our website, need assistance, or would like to report an accessibility issue, we welcome your feedback and will make reasonable efforts to address concerns.
Email: hello@pettravel.online
Phone: (954) 882-4302 (call or text; text preferred)